Refund policy

# Return and Refund Policy **Effective October 19, 2026** This policy applies to merchandise purchased directly from casaweave through https://casaweave.shop. casaweave is owned and operated by RAECHEL ASHLAND LLC. ## Free Returns Within 30 Days Customers can request a free return for eligible merchandise within 30 days after delivery. For a regular preference-based return, the item must be unused, unworn, unwashed, and substantially as received. Please include original tags, accessories, components, and packaging where reasonably possible, together with the order number or another purchase record. Reasonable inspection after opening the delivery parcel does not automatically make an item ineligible. Unless the goods arrived damaged, defective, incomplete, or incorrect, the merchandise itself must remain in returnable condition. ## How to Request Approval Contact jatalis_bergo@outlook.com before mailing any item. State the order number, product, and reason for return. If the item is damaged, defective, incomplete, or different from the order, attach clear photographs of the product and packaging. We will evaluate the request and send written authorization when accepted. If physical return shipment is needed, we provide a prepaid label and packing directions. Accepted returns have no return-freight cost and no restocking fee. The Wyoming address published in our policies is for company correspondence and may not be the correct return facility. Use only the destination provided in the authorization. An item mailed without authorization may be refused or delayed. ## Products Normally Excluded Unless the product is faulty, materially misdescribed, incorrectly supplied, or required to be accepted by law, the following categories are ordinarily not returnable: - customized, personalized, or made-to-order items; - perishable or consumable goods; - sealed health or hygiene products after the seal is opened; - hazardous materials, flammable liquids, or gases; - gift cards; and - products clearly identified as final sale before checkout, where a final-sale restriction is permitted. Ask customer support before ordering if you need clarification about return eligibility. ## Damaged, Defective, Missing, or Incorrect Items Examine your delivery within a reasonable period. Report a problem promptly to jatalis_bergo@outlook.com with the order number and helpful photographs of the merchandise, parcel, and shipping label. Once confirmed, we will provide an appropriate remedy at no additional cost. That remedy may be repair where suitable, replacement, or refund. The standard eligibility rules do not reduce any statutory remedy for goods that do not satisfy legal quality or conformity requirements. ## Exchanges For a different size, color, or product based on preference, return the original eligible merchandise and submit a separate order after authorization. If casaweave supplied a defective or wrong item, contact us before buying again so we can arrange the correction without another charge. ## Order Cancellation Send a cancellation request to jatalis_bergo@outlook.com immediately. We will make reasonable efforts to stop an order that has not entered processing or dispatch. If it is already in transit, the return process can be used after delivery. Any cancellation right granted by law remains available. ## Refunds After returned merchandise arrives, we inspect it and notify the customer of the decision. An approved refund is issued to the original payment method. No restocking charge is deducted. The refund includes the accepted item price and any tax charged on that item. When every eligible product in an order is returned, any standard outbound shipping fee paid is also refunded. Premium or expedited delivery fees are refundable only when our error caused the return or the law requires it. We issue approved refunds promptly. Funds normally reach the original account within 3-7 business days after issuance. The bank, card issuer, or payment provider controls final posting. If the credit is not visible after 7 business days, contact the provider and then email us for further assistance. ## Return Tracking Follow our return directions and use the supplied prepaid label. Keep the carrier receipt and tracking number until the refund is completed. Notify us if tracking stops updating so we can investigate with the carrier. ## Fair Use and Fraud Prevention We may reject a request involving fraudulent information, substituted or altered merchandise, deliberate damage, or repeated misuse. Reasonable verification may be required. This provision does not restrict any right that applicable law makes mandatory. ## Consumer Rights The return service described here adds to statutory consumer protections and does not replace them. For UK consumers, the 30-day window is intended to provide more time than the usual cancellation period for qualifying distance purchases. Applicable rights concerning cancellation, conformity, repair, replacement, price reduction, and refunds remain available. ## Return Contact **casaweave, operated by RAECHEL ASHLAND LLC** Email: jatalis_bergo@outlook.com Website: https://casaweave.shop Business correspondence address: 501 9TH ST, WHEATLAND, WY 82201, United States